General Conditions of Sale

Please read these General Conditions of Sale of the website carefully  (hereinafter the “Website”). 


1.Identification of the vendors


These general Conditions of Sale apply to the sales defined hereinafter and carried out by the following  companies :

  • Compagnie des Cuirs Précieux, a Simplified Joint Stock Company [Société par actions simplifiée]  with a share capital of €5,000,000, whose registered office is located at 3 avenue Hoche –  75008 Paris – France, registered in the Paris Trade and Companies Register under the number  582 025 755. Its business registration [Siret] number is 58202575500072 and its intra community VAT number is FR65582025755, and/or
  • Tannerie d’Annonay, a Simplified Joint Stock Company [Société par actions simplifiée] with a  share capital of €2,924,022, whose registered office is located at 5 Route de la Roche  Péréandre – 07100 Annonay – France, registered in the Aubenas Trade and Companies Register  under the number 329 294 953. Its business registration [Siret] number is 32929495300032  and its intra-community VAT number is FR26805197522, and/or
  • Mégisserie Jullien, a Simplified Joint Stock Company [Société par actions simplifiée] with a  share capital of €7,622.45, whose registered office is located at 3 avenue Hoche – 75008 Paris  – France, registered in the Paris Trade and Companies Register under the number 393 367 172.  Its business registration [Siret] number is 51585025300029 and its intra-community VAT  number is FR26805197522, and/or
  • Tanneries du Puy, a Simplified Joint Stock Company [Société par actions simplifiée] with a share  capital of €190,452, whose registered office is located in Chadrac BP 31-43 000 Le Puy-en Velay – France, registered in the Puy en Velay Trade and Companies Register under the number  533 947 529. Its business registration [Siret] number is 53394752900012 and its intra community VAT number is FR22533947529.


2.Identification of the Clients  


In these general conditions of sale, the following words and expressions shall signify:

  • Client : any person (including the Consumer Client and the Professional Client) who visits one  or more pages on the Website,
  • Consumer Client : any individual acting for purposes outside of any eventual commercial,  industrial, small trader or self-employed activity,
  • Professional Client : any public or private, individual, or legal entity, acting for purposes that  fall within their commercial, industrial, small trader or agricultural activity, including when  they act in the name and on behalf of another professional.


3. Scope of application and acceptance of the General Conditions of Sale


The purchase of products offered on the Website is subject to these general conditions of sale  (hereinafter the “General Conditions of Sale”).

The Website enables the order of a selection of leathers (hereinafter the “Leathers”), online from the  companies listed hereinabove (hereinafter referred to collectively as “HCP”).

The Client certifies having the legal capacity to enter into the undertakings provided for herein.

HCP may update these General Conditions of Sale at any time. You can read the version of the General  Conditions of Sale in force at any time by accessing the “General Conditions of Sale” section of the  Website. The contract of sale between you and HCP will include the conditions of your order and the  general conditions of sale applicable at the moment of your purchase, which shall apply to the  exclusion of any other general conditions and any implicit commercial conditions of the Client or of  business practices. In addition, upon every purchase on the Website, you shall be asked to confirm  your acceptance of the General Conditions of Sale in force on the date on which you place your order.  Said general conditions can be viewed beforehand and when you are asked to confirm your acceptance  thereof. To declare your acceptance, you must tick the “I accept the General Conditions of Sale, and  consent to the processing of my data, in accordance with the Website confidentiality policy” box.


4. Order Terms


For any question pertaining to the Leathers and to your orders, you can contact HCP by clicking on the  “Contact us” link or by telephone on +33 (0)1 58 56 36 00, from Monday to Friday (excluding bank  holidays), from 9.30am to 5pm.


5. Characteristics of the Leathers


Although every effort is made to ensure that the shade, the colour, the finish of the material and the  photographs of the leather displayed on the Website are accurate, variations may occur, notably due  to the technical limitations of IT equipment. HCP cannot be held liable for any unsubstantial errors or  inaccuracies regarding the finish of the Leathers featured on the Website. If you have any questions  regarding the Leathers, you can contact our Customer Service Department by clicking on the “Contact  us” link.

The Client acknowledges that leather is a natural material, HCP cannot guarantee that the Leathers are  exempt from random elements such as variations in thickness, width, length, and imperfections (scars,  wrinkles, etc.).

The Client acknowledges that the information in relation to the size of the Leathers is given for  information purposes only.

The thickness, width and length provided are subject to the usual industrial  tolerances, namely :

  • A tolerance of ten percent (10%) for veal leather, size calculated in square metres,
  • A tolerance of ten percent (10%) for goat leather, size calculated in square metres,
  • A tolerance of ten percent (10%) for ostrich leather, size calculated in square decimetres,
  • A tolerance of three percent (3%) for lizard leather, size calculated in cm with regard to the  width at the centre of the skin,
  • A tolerance of three percent (3%) for crocodile leather, size calculated in cm with regard to the  width at the centre of the skin.

The Leather must be stored in a dry area, away from light or high temperatures to preserve their quality  and the finish.


6. Availability of Leathers


The offers regarding the Leathers are valid within the limit of available physical stocks. Upon the  validation of an order, there may be a difference between the available stock displayed on our IT  systems and the physical existing stock (for example, in the event of simultaneous orders for the same  product by multiple clients). The sale is therefore conditional on the availability of Leathers in stock.

If the Leather is unavailable after you have placed your order, we shall inform you thereof by email or  by telephone as soon as possible and shall give you the option of ordering another Leather on the  Website as a replacement, or cancelling your order. HCP shall not incur any liability in the event of a  stock shortage or the unavailability of Leathers. HCP reserves the right to change the Leathers offered  on the Website without notice.

In order to ensure a better quality of service and availability of our Leathers for all Clients, HCP limits  the quantity of Leathers that can be bought by a Client, in accordance with the provisions applicable  in the matter, and notably those of Article L. 121-11 of the French Consumer Code, specifically  applicable to Consumer Clients.

For all Clients, the quantities are limited as follows :

  • Seven (7) Veal Leathers sold by the company Tannerie Annonay,
  • Seven (7) Veal Leathers sold by the company Tannerie du Puy,
  • Seven (7) Goat Leathers by the company Mégisserie Jullien,
  • Seven (7) Crocodile Leathers sold by the company Compagnie des Cuirs Précieux,
  • Seven (7) Ostrich Leathers sold by the company Compagnie des Cuirs Précieux,
  • Seven (7) Lizard Leathers sold by the company Compagnie des Cuirs Précieux. The total amount of the order cannot exceed €10,000 excl. tax.


7. Combat against counterfeiting


The Client undertakes not to use the Leathers sold to them by HCP to reproduce, imitate, affix, delete,  or counterfeit any brand, design and/or registered model, and more generally not to commit any  violation of the legislation pertaining to intellectual and industrial property applicable in France and/or  in the Countries to which the Leathers are delivered.

In the event of a breach of the obligations featured in this Article, the Client undertakes to guarantee  HCP against any consequences of this breach, and to cover any corresponding fees and convictions.


8. Order procedure  


8.1. Order procedure on the Website 


8.1.a) Selection of Leathers  


You can add Leathers to your selection at any time by clicking on “Add to basket.” You can consult your  selection by clicking on “Basket” in the menu on the top right of the screen, where the following shall  be displayed : the photo(s) of the Leather(s), its colourings and reference(s), the chosen quantity, its  (their) unit price(s) and the sub-total of the selection.


8.1.b) Identification  


After selecting the Leather(s), click on “Buy” to start the order process. A client account is required in  order to place an order on the Website :

  • If you already have a client account, you must login at this stage by entering your password.
  • If you do not already have an account, you will be invited to create one by confirming your  email address and by creating a password. Your username and password are strictly  personal, as a consequence, you undertake to keep them safe and to never communicate  them to a third party. In the event of the loss, theft, or any other fraudulent use of your  client account, you undertake to inform HCP immediately.

The creation of an account enables you to :

  • Track your deliveries and consult your order history,
  • Return or exchange Leathers,
  • Add or modify your delivery and billing addresses for your next orders,
  • Manage your subscriptions to the HCP newsletter.

In the event of a dispute between HCP and one of its Clients regarding a transaction carried out on the  Website, the data saved by HCP shall be considered as valid proof of the content of the transaction,  unless proof to the contrary is provided by the Client.

You can deactivate your account at any time by sending an email to the Customer Service Department  by clicking on the “Contact us” link.


8.2. Validation of orders placed on the Website 


8.2.a) Validation of the delivery method


You must, on the one hand, validate your delivery method and, on the other hand, complete the  delivery information required for the correct despatch of your order: country of despatch, title, first  name, surname, telephone number, delivery address and any other information required to process  your order. Once this stage is completed, click on “Continue”.


8.2.b) Validation of the payment of your order


You can use the delivery address as the billing address or enter another one. You will then be invited  to select a payment method (see Article “9. Price – Accepted Payment Methods”) and input the  relevant information. At the end of the order process described hereinabove and after having accepted  all these General Conditions of Sale and the Website’s Confidentiality Policy, click on the “Pay” button.

You must then verify the accuracy of your selection before confirming your order.

Once completed, your order is transmitted to HCP to be processed. The contract of sale shall be formed  once we have received your order. We will proceed with the despatch of your Leathers subject to the  availability of the Leathers purchased (as provided for hereinabove) and the effective payment of the  Leathers. HCP reserves the right not to accept an order from a Client with whom a dispute is ongoing  regarding a previous order, or if HCP reasonably believes that this Client has breached these General  Conditions or that they are involved in a fraudulent activity, or for any other legitimate reason.


8.2.c) Order summary


A summary of your order shall then be sent to you by email (“Your order has been received”). This  summary will feature the total amount of the order, information pertaining to shipping costs and

delivery periods, and the essential characteristics, the quantity and the price of the Leathers  purchased. We advise that you retain this summary on an electronic medium. You will then receive an  email confirming the despatch of your order. We do everything in our power to ensure that our  communications are sent as soon as possible. We advise you to check your “Spam” folder if you have  not received the order or despatch confirmation email. Pursuant to Article L. 213-1 of the French  Consumer Code, when an order by a Consumer Client involves an amount equal to or higher than €120,  HCP shall retain the document recording the contract concluded between HCP and the Consumer  Client by electronic means for a period starting from the conclusion of the contract until the delivery  date of the item, and for a period of ten years therefrom (in compliance with Decree 2016-884 of  29th June 2016). You will therefore be able to access this document at any time, upon a request made  to the Customer Service Department after providing proof of your identity.


9. Price – Accepted Payment Methods


9.1. Price


The prices of the Leathers are indicated in Euros, excluding tax, and then including tax once the Client  has logged in, in accordance with the procedure indicated in Article 8. Except for the cases in which  reimbursements are issued (i) in the exercise of the right of withdrawal or due to (ii) a non-compliance  or a hidden defect, HCP shall not reimburse the VAT applied to purchases made on the Website (even  in the event that, after reception, the purchaser sends the Leathers to a third country). The Leathers  are invoiced on the basis of the price lists displayed on the Website when your order is placed, subject  to availability. All orders are payable in Euros and must be paid when placing your order.

HCP reserves the right to amend its price lists at any time. However, it undertakes to invoice the  merchandise ordered at the prices indicated when an order is registered.

For Professional Clients, in the event of the breach of any eventual negotiated payment period, a lump  sum indemnity of an amount of €40 shall automatically be due (Article D. 441-5 of the French  Commercial Code). In addition, the interest rate for late fees payable as from the day following the  payment date featured on the invoice is the interest rate applied by the European Central Bank during  its most recent refinancing operation, increased by 10 percentage points.


9.2. Accepted payment methods


The accepted credit cards and debit cards are: Visa®, MasterCard® and American Express®. Bank card  payments are authenticated and secured using the 3D Secure system. This measure is also known by  the names “Verified by Visa®,” “MasterCard® SecureCode” or “American Express SafeKey®.”

During payment, the bank requests personal information from the Client in order to verify the identity  of the card holder and to validate the transaction.

How to pay with 3D Secure on After the validation of your bank account information  (card number, expiry date and security code), a new page will be displayed on which you must enter  the personal information requested by your bank. This information may be :

  • The answer to your personal question,
  • A password that you have chosen beforehand,
  • A code sent by SMS,
  • Your date of birth, etc.

Once the 3D Secure code has been entered and validated by your bank, your order is finalised. You will  then receive a confirmation email. The authentication process is unique to each bank. For any

questions regarding your 3D Secure code, we advise that you contact your bank directly. Your order  can only be despatched once your payment mode has been verified and the authorisation to debit  your card has been received. Your account shall be debited once your Order is despatched.


10.Retention of Ownership


The Leathers ordered remain the property of HCP until the full price has been received by HCP. On the  contrary, you shall assume the risks (notably of loss, theft, or deterioration) regarding the delivered  Leathers as from their delivery to the address provided during the order.


11. Delivery Terms


11.1. Delivery zone


The Leathers bought on the Website can only be delivered in Mainland France, including Corsica  (excluding Guadeloupe, Martinique, Guyana, Reunion, Mayotte, New Caledonia and the French  Southern and Antarctic Lands), in Germany (excluding Heligoland and Büsingen), in Austria (excluding  Jungholz and Mittelberg), in Belgium, in Bulgaria, in Cyprus, in Croatia, in Denmark (excluding  Greenland and the Faroe Islands), in Spain (excluding the Canary Islands, Ceuta and Melilla), in Estonia,  in Finland (excluding the Aland Islands), in Greece, in Hungary, in Ireland, in Italy (excluding Livigno,  Campione d’Italia and the Italian waters of Lake Lugano), in Lapland, in Lithuania, in Luxembourg, in  Malta, in the Netherlands (excluding the Dutch Antilles and Aruba), in Portugal (excluding the Azores  Islands and Madeira), in Poland, in Romania, in Slovakia, in Slovenia, in Sweden and in the Czech  Republic (hereinafter the “Delivery Zone”). It is impossible to place an order for any delivery address  located outside of this delivery zone. Notably for security reasons, HCP shall not process any order for  which a P.O. Box is provided. The Leathers are despatched to the delivery address provided during the  order process. We reserve the right to request a signature and a valid form of ID during the delivery  (e.g., a passport or driving licence).


11.2. Delivery periods


Upon the order, we will provide an estimated delivery period that will be confirmed in the despatch  confirmation of the order. The delivery period runs from the despatch of your order and cannot exceed  thirty (30) days.

The debit of your credit or debit card will be split into multiple payments in the same way to correspond  with the price of the Leathers that have actually been delivered. The shipping fees shall only be  invoiced for a single despatch and in accordance with the information provided in your order summary.


12. Delivery issues


Any delivery default or delay, longer than the delivery periods mentioned in Article 11.3, must be  brought to the attention of our Customer Service Department as soon as possible.

All claims made forty-five (45) calendar days or more after the validation of your order cannot be taken  into account.

In the event of a delivery delay of more than fifteen (15) days, you can cancel the order by contacting  our Customer Service Department. HCP shall then be required to reimburse the entirety of the fees  paid, within a period of fourteen (14) days at the latest following the date on which the contract of  sale is terminated. If, nevertheless, you receive the Leathers after having made use of this option, you  must return them according to the return terms provided for in Article 14 hereinafter. You must verify

the compliance of the Leathers upon delivery and indicate, if possible, on the delivery slip, in the form  of handwritten reserves accompanied by your signature, the eventual anomalies observed (package  open, product damaged, etc.) You must then contact the Customer Service Department (see Article 4).  In the event of the non-compliance of the Leathers purchased, or if they are not to your satisfaction,  you can return them, request an exchange or a reimbursement under the conditions provided for in  Articles 13 “Right of withdrawal” and 14 “Terms of return, exchange and reimbursement” for  Consumer Clients.


13. Right of withdrawal


This Article only applies to Consumer Clients and not to Professional Clients.


13.1. Right and period of withdrawal


If you are a Consumer Client, you have a legal right to withdraw that you can exercise under the  conditions provided for in Articles L. 221-18 and L. 221-20 of the French Consumer Code, if you meet  the requirements of these provisions, without justification and without having to pay any penalties.  HCP’s general returns policy (for reimbursement or exchange requests) enables you to withdraw within  a period of fourteen (14) days as from the delivery date of the Leathers, without justification and  without having to pay any penalties. After this period, you can no longer exercise your right of  withdrawal.


13.2. Terms of exercising the right of withdrawal


We offer you the possibility of filling out and sending your withdrawal declaration online by logging in  to your client account. You will then immediately receive confirmation of your withdrawal via email.  You can also send your withdrawal request by contacting our Customer Service Department or using  the withdrawal form template available in the appendices of these General Conditions of Sale.


13.3. Consequence of the right of withdrawal


Within the framework of the exercise of the right of withdrawal or in the event of the non-compliance  of the Leathers, you can return the Leather(s) purchased by requesting an exchange or a  reimbursement within the conditions described in Article 14 hereinafter.


14. Return, exchange, and reimbursement terms


This Article only applies to Consumer Clients and not to Professional Clients.


14.1 Returns procedure


In the context of the exercise of the right of withdrawal by a Consumer Client, the Leathers must be  returned in their original condition and packaging, accompanied by the purchase invoice or the copy  thereof in the event of a partial return. The return of a Leather, in the event of an exchange or a  reimbursement, is free of charge for orders over €400, excl. tax. To do this, you must return the  Leathers to us via our transporter, within a maximum period of thirty (30) days as from your withdrawal  declaration, using our pre-paid return label system.

Log in to your client account and click on “Request a reimbursement” or “Request an exchange” in the  “Your orders” section. Follow the instructions that will enable you to :

  • Choose the Leathers to return as well as the reason for the return,
  • Choose your shipping method (drop-off at the post office or pick-up of the parcel at your  home address via an appointment made with a service in the second case),
  • Download and print out your pre-paid return label.

If you cannot, or do not wish to use the pre-paid return label service, please contact our Customer  Service Department that will record your return. You will then be able to return your parcel to the  address provided by our Customer Service Department within a maximum period of thirty (30) days.  In this case, we strongly advise that you take out the insurance offered by your transporter. You shall  be solely liable for returning the Leathers. HCP will not be liable in the event of the loss, delivery to the  wrong address, or delivery delay of a product that you wish to return to the Website, as the risks  associated with the transport mode chosen by you are solely incumbent on you. For orders over €400  excl. tax, HCP undertakes to reimburse any standard delivery fees, including parcel tracking. For this  purpose, you should insert the delivery invoice indicating the parcel tracking number in your return  package.

It shall not be possible to provide a credit note to be used on the Website under any circumstances. If  you have any questions, please contact our Customer Service Department.


14.2 Exchange


HCP reserves the right to refuse a Client’s exchange request if the Leathers are not returned in their  original condition and packaging.

In the event of an exchange request, please specify which Leather(s) you wish to receive in exchange  for your order in the dedicated field. If you want the chosen product(s) to be put aside for you, please  contact our Customer Service Department. If the amount of the replacement Leather(s) chosen is more  than the amount of the return Leather(s), you must pay the price difference by bank card using our  secure payment service. If the amount of the replacement Leather(s) chosen is less than the amount  of the return Leather(s), the price difference will be reimbursed to you by HCP. In the event of an  exchange, the shipping costs of the first delivery will be reimbursed, but the shipping costs for the  second delivery will be invoiced in accordance with the chosen delivery method. Please note that the  exchange must take place within seventy-two (72) working hours from the reception of the Leather(s).


14.3 Reimbursement


HCP reserves the right to refuse a Client’s reimbursement request if the Leathers are not returned in  their original condition and packaging.

In the event of a reimbursement request, this must take place within seventy-two (72) working hours  from the reception of the Leather(s). A confirmation email will be sent to you. The reimbursement,  including any eventual shipping costs of the initial order shall then take place via the same payment  method used for the order and shall be carried out in the same currency used for the payment of the  order. However, please note that your bank may take up to ten (10) working days to reimburse the  money to your account, depending on processing periods. This varies depending on your card issuer,  and HCP is not able to accelerate this process as it is out of our control.


15. Legal guarantees


The Leathers sold by HCP are subject to the conditions of the legal guarantees provided for by Articles  L. 217-4 to L. 217-14 of the French Consumer Code, for Consumer Clients, by Articles 1582 and 1604  and 1641 to 1648 of the French Civil Code for all Clients, to the exclusion of any other guarantees :

  • Legal guarantee of compliance (for Consumer Clients only) : HCP shall deliver the Leathers in compliance with the contract, in the sense that the Leathers shall be  fit for the usual use intended for similar products and that they shall possess the characteristics  described during the sale. HCP also responds to any non-compliance resulting from the packaging. This  guarantee shall only apply if you make the request within a period of two years from the delivery of  the goods. Any non-compliance that appears within a period of twenty-four (24) months as from the  delivery is presumed to have existed when the items were delivered, unless proved otherwise. Due to  its nature, the Leather can only be replaced by a similar Leather and not repaired. If the replacement  of said Leathers is impossible, you may be reimbursed for the price paid and return the Leathers or  keep the Leathers and be partially reimbursed, unless the non-compliance is minor. The repair,  replacement, or reimbursement of said Leathers shall take place at no cost to you and shall not prevent  the allocation of any damages to which you may be entitled.
  • Guarantee of a compliant delivery (for Consumer Clients and Professional Clients) :  HCP will deliver the Leathers in compliance with the specifications of the contract of sale.Any Professional Client that does not issue any reserves regarding the apparent compliance of the  Leathers within 3 (three) calendar days from the reception of the Leathers shall be deemed to have  received an item that complies with their order and no exchange or reimbursement shall be possible.
  • Legal guarantee regarding hidden defects (for Consumer Clients and Professional Clients) : HCP shall provide you with a product that is free from hidden defects that would render it unfit for its  intended use, or that would reduce the ability to use it as intended, to the extent that you would not  have bought it, or you would only have bought it for a lower price, if you were aware thereof. This  guarantee shall only apply on the condition that you make the request with a period of two (2) years  from the discovery of the defect. In the event of a hidden defect, you will have the choice of either  returning the Leathers and being reimbursed for the price thereof and any fees incurred by the sale or  keeping the Leathers and being reimbursed for a part of the price. In any event, it shall be incumbent  on you to prove that you meet the conditions of the guarantee. In the event of a non-compliance or of  hidden defects, you should return the Leathers to HCP by contacting our Customer Service  Department.


16. Limitation of liability


HCP can under no circumstances be held liable for any damage that does not result from a breach by  HCP of one of their obligations.

HCP and the Client notably undertake to respect and comply with all the provisions featured in the  Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES), signed in  Washington DC on 3rd March 1973, its appendices, and its subsequent amendments, without  exception.

The Client is solely responsible for storing the Leathers and notably for the import regulations of the  local market (mandatory additional label required by the local authorities, translations, mandatory  legal notices, compliance with specific sanitary obligations, etc.).


17. Force majeure


HCP cannot be held liable if the non-performance or the delay in the performance of one of the  obligations described in these General Conditions of Sale results from an event of force majeure. On

this basis, force majeure shall refer to any external, unforeseeable, and unavoidable events within the  meaning of Article 1218 of the French Civil Code.


18. Communication  


Any eventual written or oral communication carried out by the Client regarding the Leathers can only  refer to the companies Compagnie des Cuirs Précieux, Tannerie d’Annonay, Mégisserie Jullien and  Tanneries du Puy, from which the Client purchased the Leathers.

No reference to the brand and/or the Hermès Group can be made by the Client within this  communication.


19. Applicable law – Disputes  


These General Conditions of Sale are governed and interpreted in accordance with French Law. In the  event of a dispute regarding the application and/or the interpretation of these General Conditions of  Sale, you have the possibility of contacting our Customer Service Department (see Article 4).

If you are acting as a Consumer Client, you can also refer the issue to conventional mediation  proceedings, or to any other alternative dispute resolution method. In accordance with the Order  no. 2015-1033 of 20th August 2015, and the implementing Decree no. 2015-1382 of 30th October 2015,  any consumer disputes, or issues, subject to Article L. 612-2 of the Consumer Code, can be the subject  of an amicable settlement via mediation with the CMAP – the Paris Mediation and Arbitration Centre.

To submit a dispute to a mediator, the Consumer Client can (i) fill out the form on the CMAP website:, under the “you are: a consumer” tab, and (ii) send their request by simple or registered  letter to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send  an email to

Whatever the means used to contact the CMAP, your request must contain the following elements to  be swiftly processed : your postal address, email address and telephone number, as well as HCP’s name  and full address, a brief description of the circumstances and proof of previous steps taken with HCP.

In the event of a dispute regarding the performance of an order, if you are a Consumer Client, you also  have the possibility of referring the issue to conventional mediation proceedings, or any other  alternative dispute resolution method. You may, if you so wish, refer the issue to the online dispute  settlement service offered by the European Commission in accordance with Article 14 of the  Regulation (EU) No. 524/2013. This platform can be accessed at the following address : The use of mediation is an alternative mechanism that does not  constitute a prior condition to bringing legal proceedings.

For Professional Clients, prior to any legal proceedings, the Parties undertake to negotiate, in a spirit  of loyalty and good faith, an amicable agreement in the event that any conflict pertaining to the  contract should arise, including with regard to its validity, its performance and its termination. The  Party wishing to implement the negotiation process must inform the other Party thereof by registered  letter with acknowledgement of receipt, indicating the elements of the dispute.

If, after a period of one (1) month following the reception date of the registered letter provided for  hereinafter, the Parties are unable to reach an agreement, the dispute will be submitted to the  competent court, specified hereinafter.

Throughout the negotiation process, and until the end thereof, the Parties are authorised to refer the  issue to the courts in interim proceedings or to request the handing down of an Order upon  application. Any eventual proceedings before the courts in interim proceedings or the initiation of  proceedings upon application, shall not entail any waiver of the amicable settlement clause by the  Parties, unless expressly declared otherwise.

Any dispute regarding the interpretation, the performance or the termination of the contract that may  arise between HCP and the Professional Client, and in the absence of an amicable agreement between  the Parties within the period provided for hereinabove, express and exclusive jurisdiction is assigned  to the Paris Commercial Court, notwithstanding the presence of multiple defendants, third-party  appeals, even for emergency, or safeguarding proceedings, interim proceedings or proceedings upon  application.




If you wish to invoke your right of withdrawal – in compliance with the conditions provided for in  Article 13, you have the possibility of using the form hereinafter :

For the attention of : France – Service Retours – 3 avenue Hoche – 75008 Paris –  France.

I hereby notify you of my withdrawal from the contract regarding the sale of the following item or  items :

  • Name(s) and reference(s) of the item(s) :
  • Ordered on :
  • Received on :
  • Order No. :
  • Name of the client that placed the order :
  • Address of the client that placed the order :

Signature of the client in the event of a notification of this form on paper :

Date :